E-Service : new directions in theory and practice / edited by Roland T. Rust and P. K. Kannan - New Delhi : Prentice-Hall of India, 2003 - x, 336 p. ; 24 cm. Includes index ISBN: 812032241X (pbk) : Rs. 295.00 Subjects--Topical Terms: Electronic commerceCustomer services Dewey Class. No.: 004.678