E-Service :  new directions in theory and practice / 
edited by Roland T. Rust and P. K. Kannan 
 - New Delhi :  Prentice-Hall of India,  2003 
 - x, 336 p. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>812032241X (pbk) :  Rs. 295.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>004.678