TY  - BOOK
AU  - Viardot,Eric
TI  - Introduction to information-based high-tech services
SN  - 0890066477
U1  - 621.390688 
PY  - 1999///
CY  - Boston
PB  - Artech house
KW  - Computer technical support
KW  - High technology industries
KW  - Customer services
KW  - Electronic information resources
ER  -