TY  - BOOK
AU  - Hallows,Richard
TI  - Service management in computing and telecommunications
SN  - 0890066760 :
U1  - 004.00688 
PY  - 1995///
CY  - Boston
PB  - Artech house
KW  - Telecommunication
KW  - Customer services
KW  - Computer industry
N1  - Includes index; Library has 2 cops
ER  -