Hallows, Richard <br/><br/>
Service management in computing and telecommunications / 
Richard Hallows 
 - Boston :  Artech house,  c1995 
 - xi, 121 p. ;  24 cm. 
<br/><br/> Includes index  Library has 2 cops. 
<br/><br/><label>ISBN: </label>0890066760 :  USD 54.00 0890066760(c.) 0890066760(c.2) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication--Customer services<br/>Computer industry--Customer services
<br/><br/><label>Dewey Class. No.: </label>004.00688