TY  - BOOK
AU  - Liker,Jeffrey K.
AU  - Ross,Karyn
TI  - The Toyota way to service excellence: lean transformation in service organizations 
SN  - 9789352604364 (pbk) :
U1  - 338.762920952 22
PY  - 2017///
CY  - New Delhi
PB  - McGraw Hill Education
KW  - Toyota Jidosha Kabushiki Kaisha
KW  - Management
KW  - Automobile industry and trade
KW  - Japan
N1  - The world s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success; Includes bibliographical references and index
ER  -