The Toyota way to service excellence : lean transformation in service organizations - Liker, Jeffrey K.; Ross, Karyn (New Delhi : McGraw Hill Education, 2017)
The world s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.
Includes bibliographical references and index
Keywords: Toyota Jidosha Kabushiki Kaisha -- Management; Automobile industry and trade -- Japan -- Management