Slade, Diana <br/><br/>
Communicating in Hospital Emergency Departments  [electronic resource] / 
by Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury, Roger Dunston, Maria Herke, Christian M.I.M. Matthiessen. 
 - Berlin, Heidelberg :  Springer Berlin Heidelberg,  2015. 
 - 1 online resource (XIX, 158 p. 20 illus. in color.) 
<br/><br/>The role of communication in safe and effective healthcare -- The context of communication in emergency departments -- The patient's journey in the emergency department from triage to disposition -- Communication risk in clinician-patient consultations -- Effective clinician-patient communication: strategies for communicating medical knowledge -- Effective clinician-patient communication: strategies for bridging the interpersonal gap -- Action strategies for implementing change. 
<br/><br/><label>ISBN: </label>9783662460214 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social sciences.<br/>Medicine.<br/>Applied linguistics.<br/>Communication.