TY  - BOOK
AU  - Khaled M. Khan,
TI  - Managing web service quality: measuring outcomes and effectiveness 
SN  - 9781605660424
U1  - 006.76 22
PY  - 2009///
CY  - Hershey, Pa.
PB  - Information Science Reference
KW  - Web services
KW  - Management
KW  - Management information systems
N1  - Includes bibliographical references and index
ER  -