Managing web service quality :  measuring outcomes and effectiveness / 
[edited by] Khaled M. Khan 
 - Hershey, Pa. :  Information Science Reference,  c2009 
 - xxii, 394 p. :  ill. ;  29 cm. 
 - Premier reference source .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781605660424  $195.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Web services--Management<br/>Management information systems
<br/><br/><label>Dewey Class. No.: </label>006.76