TY  - BOOK
AU  - Stevens,Andrew J.R.
TI  - Call centers and the global division of labor: a political economy of post-industrial employment and union organizing 
SN  - 9780203075173 (ebook : PDF)
PY  - 2014///
CY  - New York
PB  - Routledge
KW  - Call centers
KW  - Canada
KW  - India
KW  - Telecommunication
KW  - Employees
KW  - Labor unions
N1  - Includes bibliographical references and index; 1. Introduction -- 2. The globalization of knowledge work -- 3. The political economy of off shoring -- 4. The global division of call center work -- 5. India : labor organizing off shore -- 6. Centers of steel -- 7. Global division of knowledge labor, global unionism -- 8. Conclusion
UR  - http://www.tandfebooks.com/isbn/9780203075173
ER  -