Stevens, Andrew J. R. <br/><br/>
Call centers and the global division of labor :  a political economy of post-industrial employment and union organizing / 
Andrew J.R. Stevens. 
 - New York :  Routledge,  2014. 
 - 1 online resource (xiv, 220 p.) :  ill. 
 - Routledge advances in sociology ;  120 .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Introduction -- 2. The globalization of knowledge work -- 3. The political economy of off shoring -- 4. The global division of call center work -- 5. India : labor organizing off shore -- 6. Centers of steel -- 7. Global division of knowledge labor, global unionism -- 8. Conclusion. 
<br/><br/><label>ISBN: </label>9780203075173 (ebook : PDF) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Canada.<br/>Call centers--India.<br/>Call centers.<br/>Telecommunication--Employees--Labor unions--Canada.<br/>Telecommunication--Employees--Labor unions--India.<br/>Telecommunication--Employees--Labor unions.