TY  - BOOK
AU  - McCorkle,Suzanne
AU  - Witt,Stephanie L.
TI  - People skills for public managers
SN  - 9781315701837 (ebook : PDF)
PY  - 2015///
CY  - London, New York
PB  - Routledge
KW  - Interpersonal relations
KW  - Public administration
N1  - First published 2014 by M.E. Sharpe; Includes bibliographical references (p. 177-187) and index; 1. Why public managers need people skills -- 2. Every effective manager is a good communicator -- 3. Resolving disputes in the workplace -- 4. Mega-skills for public employees -- 5. Creating and maintaining effective work relationships -- 6. Working together : meetings, teams, and parliamentary procedure -- 7. Dealing with incivility, bullies, and difficult people -- 8. Effective communication in the intercultural workplace -- 9. Dynamic public speaking -- 10. Designing effective public input processes -- 11. The interconnected web of people skills
UR  - http://www.tandfebooks.com/isbn/9781315701837
ER  -