McCorkle, Suzanne. <br/><br/>
People skills for public managers  [electronic resource] / 
Suzanne McCorkle and Stephanie L. Witt. 
 - London ;  New York :  Routledge,  2015. 
 - 1 online resource (x, 193 p.) 
<br/><br/> First published 2014 by M.E. Sharpe. 
<br/><br/>Includes bibliographical references (p. 177-187) and index. 
<br/><br/>1. Why public managers need people skills -- 2. Every effective manager is a good communicator -- 3. Resolving disputes in the workplace -- 4. Mega-skills for public employees -- 5. Creating and maintaining effective work relationships -- 6. Working together : meetings, teams, and parliamentary procedure -- 7. Dealing with incivility, bullies, and difficult people -- 8. Effective communication in the intercultural workplace -- 9. Dynamic public speaking -- 10. Designing effective public input processes -- 11. The interconnected web of people skills. 
<br/><br/><label>ISBN: </label>9781315701837 (ebook : PDF) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Public administration.