TY  - BOOK
AU  - Uppal,R.K.
AU  - Chawla,Rosy
TI  - Indian banking in competitive age: need to meet customer expectations
SN  - 9788176259613
U1  - 332.10954 22
PY  - 2009///
CY  - New Delhi
PB  - Sarup Book Pub
KW  - Banks and banking
KW  - Customer services
KW  - India
KW  - Statisticvs
KW  - Ratings and rankings
N1  - Includes bibliographical references and index
ER  -