TY  - BOOK
AU  - Rao,Ajit
AU  - Chandra,Subhash
TI  - The little book of big customer satisfaction measurement
SN  - 9788132109785 (pbk.)
U1  - 658.812 22
PY  - 2012///
CY  - New Delhi
PB  - SAGE Publications India Pvt Ltd
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -