Rao, Ajit,  1962- <br/><br/>
The little book of big customer satisfaction measurement / 
Ajit Rao, Subhash Chandra 
 - New Delhi :  SAGE Publications India Pvt Ltd,  2012 
 - xvi, 164 pages :  ill.;  20 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788132109785 (pbk.)  Rs.350.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812