TY  - BOOK
AU  - Soudagar,Reza
AU  - Vinay Iyer
AU  - Hildebrand,Volker
TI  - The customer experience edge: technology and techniques for delivering an enduring, profitable and positive experience to your customers 
SN  - 9781259025792
U1  - 658.812 22
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Management
KW  - Customer services
KW  - Technological innovations
N1  - Includes bibliographical references and index
ER  -