Soudagar, Reza <br/><br/>
The customer experience edge :  technology and techniques for delivering an enduring, profitable and positive experience to your customers / 
by Reza Soudagar, Vinay Iyer, Volker Hildebrand 
 - New Delhi :  Tata McGraw-Hill Education,  2012 
 - xxvi, 292 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781259025792  Rs.575.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations--Management<br/>Customer services--Technological innovations
<br/><br/><label>Dewey Class. No.: </label>658.812