TY - BOOK AU - Parkash,Shital AU - Agarwal,M.K. TI - Effective communication skills SN - 9789382246220 (pbk.) U1 - 302.2 22 PY - 2012/// CY - Chandigarh PB - Unistar Books KW - Interpersonal communication KW - Oral communication KW - Dialogue analysis ER -