TY  - BOOK
AU  - Oetzel,John G.
AU  - Ting-Toomey,Stella
TI  - The Sage handbook of conflict communication: integrating theory, research, and practice 
SN  - 9781412976176 (ebook)
PY  - 2006///
CY  - Thousand Oaks, Calif., London
PB  - SAGE
KW  - Communication in the social sciences
KW  - Conflict management
KW  - Social conflict
N1  - Includes bibliographical references and index
UR  - http://knowledge.sagepub.com/view/hdbk_conflictcomm/SAGE.xml
ER  -