TY - BOOK AU - Bearden,William O. AU - Haws,Kelly L. AU - Netemeyer,Richard G. TI - Handbook of marketing scales: multi-item measures for marketing and consumer behavior research SN - 9781412996761 (ebook) PY - 2011/// CY - Los Angeles, [Calif.], London PB - SAGE KW - Consumer behavior KW - Research KW - Marketing research N1 - Includes bibliographical references and index UR - http://knowledge.sagepub.com/view/hdbk_marketingscales3ed/SAGE.xml ER -