TY  - BOOK
AU  - Sherman,Rachel
TI  - Class acts: service and inequality in luxury hotels 
SN  - 9780520939608 (ebook)
PY  - 2007///
CY  - Berkeley, Calif., London
PB  - University of California Press
KW  - Hospitality industry
KW  - Customer services
KW  - United States
KW  - Hotels
KW  - Management
KW  - Luxuries
KW  - Social aspects
KW  - Social classes
N1  - Includes bibliographical references and index
UR  - http://dx.doi.org/10.1525/california/9780520247819.001.0001
ER  -