TY  - BOOK
AU  - Gilmore,Audrey
TI  - Services, marketing and management
SN  - 9781446215203 (ebook)
PY  - 2003///
CY  - London
PB  - SAGE
KW  - Service industries
KW  - Management
KW  - Marketing
N1  - Includes bibliographical references and index
UR  - http://knowledge.sagepub.com/view/services-marketing-and-management/SAGE.xml
ER  -