Gilmore, Audrey. <br/><br/>
Services, marketing and management  [electronic resource] / 
Audrey Gilmore. 
 - London :  SAGE,  c2003. 
 - 1 online resource (215 p.) :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781446215203 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Marketing.