Kellett, Peter M. Managing conflict in a negotiated world a narrative approach to achieving dialogue and change / [electronic resource] : by Peter M. Kellett and Diana G. Dalton. - Thousand Oaks, Calif. ; London : SAGE, c2001. - 1 online resource (viii, 207 p.) Includes bibliographical references and index. ISBN: 9781452233246 (ebook) Subjects--Topical Terms: Conflict management.