TY  - BOOK
AU  - Braithwaite,Timothy
TI  - Information service excellence through TQM: building partnerships for business process reengineering and continuous improvement 
SN  - 0074630385
U1  -  004.0685 
PY  - 1994///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Information resources management
KW  - Management information systems
KW  - Total quality management
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index
ER  -