TY  - BOOK
AU  - Wilson,Paul F.
AU  - Pearson,Richard D.
TI  - Performance-based assessments: external, internal and self-assessment tools for total quality management 
SN  - 0074634593
U1  -  658.562 
PY  - 1996///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Total quality management
KW  - Performance
KW  - Evaluation
KW  - Industrial productivity
N1  - Includes index
ER  -