Tschohl, John <br/><br/>
Achieving excellence through customer service / 
John Tschohl with Steve Franzmeier 
 - Bombay :  Jaico Pub. House,  1997 
 - vii, 294 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>8172245416  Rs.695.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812