TY  - BOOK
AU  - Griffiths,David N.
TI  - Management in a quality environment
SN  - 0873892224 (pbk.)
U1  -  658.562 
PY  - 1995///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer services
KW  - Leadership
KW  - Total quality management
N1  - Includes index
ER  -