Griffiths, David N.,  1935- <br/><br/>
Management in a quality environment / 
David N. Griffiths 
 - New Delhi :  Tata McGraw-Hill Education,  1995 
 - xvii, 193 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0873892224 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Leadership<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562