TY  - BOOK
AU  - Aalst,Wil van der
AU  - Hee,Kees van
TI  - Workflow management: models, methods and systems 
SN  - 9788120337947(pbk.)
U1  - 658.51 
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning
KW  - Management information systems
KW  - Production management
KW  - Workflow
N1  - Glossary : p.345-358; Includes bibliographical references and index
ER  -