TY - BOOK AU - Bhatnagar,Subhash TI - Unlocking e-government potential: concepts, cases and practical insights SN - 8178299280 (pbk.) U1 - 352.3802854678 22 PY - 2009/// CY - New Delhi PB - SAGE KW - Internet in public administration N1 - Includes bibliographical references and index ER -