Gower handbook of call and contact centre management / (Record no. 366366)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00883nam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000406169 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NLI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210603110342.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110211s2004 enk 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0566085100 : |
| Terms of availability | PND 75.00 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| -- | 201102112235 |
| -- | Vargis_01 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NLI |
| Language of cataloging | eng |
| Transcribing agency | Vergis_S |
| Description conventions | AACR2 |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE | |
| MARC country code | enk |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 245 10 - TITLE STATEMENT | |
| Title | Gower handbook of call and contact centre management / |
| Statement of responsibility, etc. | edited by Natalie Calvert |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | England : |
| Name of publisher, distributor, etc. | Gower, |
| Date of publication, distribution, etc. | c2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvii, 340 p. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Glossary : p. 318-328 |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Sales management |
| 9 (RLIN) | 76 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Salesmen and salesmanship |
| 9 (RLIN) | 75754 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Calvert, Natalie |
| Relationship | edt |
| 9 (RLIN) | 566658 |
| 887 ## - NON-MARC INFORMATION FIELD | |
| Content of non-MARC field | |
| 901 ## - LOCAL DATA ELEMENT A, LDA (RLIN) | |
| a | 551136 |
| b | 26.10.2005 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | E/O 658.812 G 747 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| New English Oversized | National Library of India | National Library of India | New English Oversized - Main Stack Division | E/O 658.812 G 747 | 03/06/2021 | 03/06/2021 | Books |
