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Customer loyalty: how to earn it, how to keep it/

Griffin, Jill.

Customer loyalty: how to earn it, how to keep it/ Jill Griffin - New York: Lexington Books, 1995 - viii, 242 p.; 23 cm.

Includes bibliographical references and index

ISBN: 002912977X $ 23.00

Subjects--Topical Terms:
Customer loyalty
Consumer satisfaction
Customer services
Customer relations

Dewey Class. No.: 658.812

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