Service quality excellence : challenges and strategies / edts., R.H.G. Rau ; B.V. Ramana Murty

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Material type: Text

TextLanguage: English Publication details: Navi Mumbai : Institute for Technology and Management ; New Delhi : Excel Books, 2012Description: xi, 204 p : ill., map; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India New English - Main Stack Division	New English	E 658.408 Se 69 (Browse shelf(Opens below))		Available		DBA000141855ENG

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